Webmail: Cannot Login

If you cannot login to Webmail, the problem is:

1. Wrong or Mis-typed Password

You must use your Engineering account password, not your HawkID password or other account password.
Solution: Use Engineering account password.

You have mis-typed your password three times.
Solution: Wait 15 minutes and try again. Read about the password policy while you are waiting.

2. Expired Password

Your password has expired. Passwords must be changed every 180 days.
Solution: Go to the password tools page to change or reset your password.

3. Account Problem

There is some problem with your account. If you have graduated or are no longer on campus, your account may have expired. If your account is new, there may be a problem with how the account was created.
Solution: Complete the information on the General Assistance Form; CSS will respond as soon as possible.

If you are in the Seamans Center, consider going to the consulting office, 1253 SC, 335-5055, for help.

updated: 27 May 2006